Warranty Policy

4 Warranty

4.1 The statutory rights of liability for defects shall apply.

4.2 The customer is requested to check the item immediately upon delivery for completeness and obvious defects and to notify us of any complaints as soon as possible. If the customer does not comply with this, this shall have no effect on his statutory warranty claims.

4.3 Only our own specifications and the manufacturer's product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.

4.4 The warranty period shall be one year from delivery of the goods.

4.5 If the Customer rejects the Seller's delivery for a reason other than a significant defect that severely restricts its use or makes it impossible, even though the Seller has declared its readiness to perform, the Customer shall be in default of acceptance. Acceptance of the delivery may not be refused due to insignificant defects.

4.6 Defects are excluded from the warranty if they are due to improper operation, system components changed contrary to the contractual basis, use of unsuitable organizational means, use in a hardware or software environment that does not meet the requirements specified in the license certificate, unusual operating conditions or system interventions by the customer or third parties.

4.7 If a delivery is defective, the Seller may, at its option, provide subsequent performance by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery). In the latter case, the Customer shall be obliged to return defective goods at the Seller's request in accordance with the statutory provisions.

Granting of rights in a contract for the supply of software
Clause 4.8 shall apply exclusively to contracts for the purchase of software pursuant to Clause 2.2.
Upon full payment of the purchase price, the customer shall receive a non-exclusive, unlimited right to use the goods to the extent granted in the contract. The goods may only be used by a maximum number of natural persons at the same time corresponding to the goods purchased by the customer. The permissible use includes the installation of the software, loading into the working memory as well as the intended use by the customer. Under no circumstances shall the customer have the right to rent or sublicense the purchased goods, to publicly reproduce or make them accessible by wire or wireless means, or to make them available to third parties, whether for a fee or free of charge.
The customer is entitled to make a backup copy of the software if this is necessary to secure future use.